Support
We're here to help you get the most out of ThinkScribe.
Email Support
For bug reports, feature requests, or general questions, email us and we'll get back to you within 24 hours.
support@thinkscribe.aiRefund Requests
Since purchases are processed through Apple, refund requests must go through Apple's standard process.
Report a Problem ↗System Requirements
Mac: Apple Silicon (M1 or later) with 16 GB+ RAM, running macOS 26 or later. iPhone, iPhone Duo & iPad: iOS 26 or later. Apple Watch: watchOS 26 or later.
Frequently Asked Questions
Is my data really private?
ThinkScribe has no account, and your audio and transcripts are never sent to us. Transcription runs on your device. Features provided by Apple, such as Apple Intelligence, Translation and iCloud sync, are processed by Apple under Apple's privacy terms. The app sends us only crash reports and usage counts, never your audio, transcripts or any other content, and you can turn that off in Settings ▸ Privacy.
What's the difference between Free and Pro?
ThinkScribe is free to download, and you can try every Pro feature a few times for free. Pro removes the limits: monthly ($9.99/mo), annual ($79.99/year), or a one-time Lifetime purchase ($199.99). New subscribers get 44% off the first year ($44.99). One purchase works on all your Apple devices.
Is there a one-time purchase instead of a subscription?
Yes. Lifetime is $199.99: one payment, no subscription. It permanently unlocks all Pro features of the ThinkScribe apps on supported Apple devices (Mac, iPhone, iPhone Duo, iPad, Apple Watch), including updates to those apps. If we ever release a major new product line, such as hardware companions or a separate next-generation app, it may be sold separately, but everything included in your Lifetime purchase stays yours.
How does the Voice Keyboard work?
ThinkScribe installs a custom keyboard on iOS and runs a global dictation engine on macOS. You get offline voice typing in any app (hold the mic key on iOS, press Option-Space on Mac), adjustable haptic intensity for every key press (4 levels), a spacebar cursor trackpad, AI text rewrite, and automatic punctuation. Your speech is transcribed on your device.
Can I use Ask without a recording?
Yes. Ask is a general assistant: ask it questions or brainstorm with it at any time, no recording needed. To talk about a recording, open it and use Chat.
What AI features are included?
One-tap summaries, key points, action items, meeting minutes, a clean transcript and mind maps. Plus Chat, where you ask questions about a recording and every answer points to the lines it came from. Ask, a general assistant, is there too.
Can summaries be in the language I spoke?
Yes. Summaries, minutes and key points are written in the language of the recording, which keeps them closest to what was said. If you would rather read them in your own language, most can be translated with one tap on the card, using Apple's on-device translation. You can change this in Settings.
Does ThinkScribe work offline?
After the initial model download during setup, recording and transcription work without any internet connection. With the built-in ThinkScribe AI model, summaries work offline too.
What languages are supported?
ThinkScribe transcribes 28 languages on your device, among them English, Spanish, French, German, Italian, Portuguese, Polish, Japanese, Korean and Chinese. On a Mac, or an iPhone or iPad with 8 GB of memory, the optional Whisper model adds 90+ languages and can detect the language for you. The app itself is available in 14 languages.
Can I record system audio from Zoom, Teams, etc.?
Yes. On Mac, ThinkScribe records the sound of the apps you pick, with no extra audio driver to install. You can record system audio, microphone audio, or both simultaneously with echo cancellation, perfect for capturing both sides of a meeting. When a call starts in an app like Zoom, Teams or FaceTime, ThinkScribe can offer to record it; nothing is recorded until you click Record.
Can the Mac app transcribe new files automatically?
Yes. Turn on Watch Folder in the Mac app's Settings and pick a folder: audio and video files you add to it are transcribed by themselves, and files already in it are left alone. Together with Auto-Export, every new file becomes a finished document without a click. Watch Folder is part of Pro.
What export formats are available?
Eight formats: TXT, SRT subtitles, VTT subtitles, JSON, Markdown, PDF, DOCX, and CSV. You can also share summaries directly to Apple Notes.
Does one subscription work on all devices?
Yes. ThinkScribe uses universal product IDs, subscribe once and your Pro access works on Mac, iPhone, iPhone Duo, iPad, and Apple Watch automatically through your Apple ID.
What can I do on Apple Watch?
Apple Watch works as a companion recorder, start recording on your wrist and the audio is sent to your iPhone for transcription. Great for quick voice memos and meetings when your phone is in your pocket.
Can I use ThinkScribe on an Intel Mac?
Unfortunately, no. ThinkScribe requires Apple Silicon (M1 or later) for the on-device machine learning capabilities. Intel Macs do not have the Neural Engine required for fast on-device transcription.
How do I report a bug?
Please email support@thinkscribe.ai with a description of the issue, your OS version, and device model. Screenshots or screen recordings are very helpful.
Can I import audio from other apps?
Yes. On iPhone and iPad, you can share audio files from Voice Memos, WhatsApp, Telegram, Files, or any app, just tap the share button and choose ThinkScribe. It supports MP3, M4A, WAV, FLAC, OGG, WMA, AMR, and more. This is ideal for long recordings like lectures, where recording in Voice Memos gives you better battery life.
Do my transcripts sync between my iPhone, iPad and Mac?
Yes, when you want them to. Turn on sync in Settings and your transcripts, summaries, collections and speaker names sync through your own iCloud account, which we cannot read. Sync is off by default, and audio recordings stay on the device that made them unless you also turn on audio sync.
Does ThinkScribe work on iPhone Duo?
Yes, and the same purchase covers it. On the outer display, ThinkScribe works as it does on iPhone. On the inner display held sideways, your Library sits next to the open recording, and Side by Side puts the transcript next to its Summary or Chat; held upright, Summary and Chat are one tap away, as on iPhone. On the Record screen, your recent recordings sit next to the Record button. There is nothing to set up.
ThinkScribe on iPhone Duo →